Frequently Asked Questions about Smokerings.com
In what currency are your prices?
Our prices are in US$.
Can you ship Cigars to me?
We can ship cigars anywhere in the world. We ship cigars exclusively by 5-7 business day Air Express Mail. Deliveries are guaranteed to any location worldwide. See our Testimonials page for the positive feedback from satisfied customers from all over the world.
What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.
Is there a minimum order?
No. Note too that there's no maximum order either!
What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies
I'm not sure what to order, can I speak to a REAL person?
Absolutely! Call us Toll free anytime: 866 838-9463 or email us anytime. We're always pleased to assist!
What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund, including the cost of shipping.
What is the shipping time for Non-Cubans shipped to Canada?
Ship time on Non-Cuban cigars from our US partner is typically 5-10 business days (depending on customs clearance times). Depending on the destination, we have had deliveries arrive as quickly as 2 days, and as slow as 10 or more days.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover.
